Mail Services & Locker Storage
Mail Services
Overview
The Mail Service at Care Complex provides individuals experiencing homelessness or transitional housing challenges with a secure mailing address. This service ensures that clients can receive important correspondence such as job applications, government documents, and personal mail.
Eligibility
- Must be currently experiencing homelessness or transitional housing challenges.
- Must complete an intake form and be approved for Care Complex services.
Registration
- Register in person by filling out a mail service form and presenting valid photo identification.
- Agree to adhere to the policies outlined during registration.
Policy
- Clients are required to check their mail regularly.
- If mail is not picked up within 120 days, it will be stamped “Return to Sender” and returned to USPS.
- Access to mail is restricted to designated hours unless prior arrangements are made.
Locker Storage
Overview
The Locker Service at Care Complex provides individuals experiencing homelessness with a secure location to store their personal belongings and important documents, ensuring safety and accessibility.
Eligibility
- Must be currently experiencing homelessness and actively seeking or maintaining employment.
- Must complete an intake form and be approved for Care Complex services.
Registration
- Register in person by filling out a locker service form, providing valid photo identification, and receiving an assigned locker number.
- Clients will receive a copy of the registration form for their records.
Policy
- Lockers are to be used for personal belongings only; storing drugs, alcohol, or illegal substances is strictly prohibited.
- Lockers must be accessed regularly.
- If a locker is not accessed within 90 days, the following actions will be taken:
- A call and email will be sent as a reminder at the 90-day mark.
- If no response is received within 30 days of the 90-day notice, the locker will be cleared, and items will be discarded or donated.
- Clients must present photo identification during access hours.
Access Hours
- Monday – Saturday: 9:00 am – 1:00 pm
- For access outside of these hours, contact:
- services@carecomplex.org
- 702-483-3055